Whilst roaming through the corridors of government buildings, one often encounters stacks of paper, old copy machines and rather depressed staff sorting through piles of reports, petitions, legal texts and other bureaucratic texts. The European Union is a well-known example of just how inefficient bureaucracy can get. Every month around 2,500 boxes are transported by five trucks between the EU’s parliaments permanent base in Brussels and its official home in Strasbourg. The estimated annual cost of moving the parliament between the two cities is about 285 million USD. Now, I will not go into the details of why this move is or is not necessary (if you are a EU citizen, you would probably then question the sanity of your representatives). I just want to point out that inefficiencies in governments are costing the taxpayer millions every year. Now, how do we solve this?
Estonia, a country not larger than the Netherlands with about 1.3 million inhabitants, is renowned to have one of the most efficient governments in the world. They managed by going digital. Citizens can vote online, apply for social security online and chat with their local tax office. Furthermore, all citizens receive a unique digital signature to sign off all official paperwork with the government. Today, all departments must accept digitally signed documents. Imagine how much time that saves, if you can just send your passport application instead of waiting in line to do nothing more than physically hand a document to an official. Or, in the case of the EU, that would be 2,500 boxes less to transport. That sounds feasible right? Well, as you can imagine, there are also potential concerns.
- Privacy: This is particularly important when you think about medical records for example. The solution is that citizens can restrict access to there data and track who accessed the records. The laws here are very strict. Accessing records without permission can lead to a criminal investigation and most likely cost the delinquent his or her job – if not more. Also, with such a system in place, transparency is not a one-way road anymore. Citizens now also have a better understanding of what exactly the Estonian government knows about them. Ask yourself the following two questions: do you currently have an easy-to-use system to look into what the government knows about you? And, does you government provide a one-stop solution to track your tax records, passport applications, social welfare payments, etc.?
- Security: Estonian organisations, ranging from banks to the parliament, were victim of a serious cyber attack in 2007. As a result, the government ramped up cyber security and Estonia is now home to the NATO Cooperative Cyber Defence Centre of Excellence. The country now has one of the most advanced and innovative cyber security infrastructures in the world. Sten Tamki from “The Atlantic” raises another interesting point in his article about Estonia’s tech-savy government. Since records are backed up in a cloud, the government has the option to boot up the system (including all records) from a different location during or after critical events, such as a war or large-scale natural disaster. Imagine your laptop fell and broke, while you were working on the final presentation for the c-level meeting tomorrow. If you used a cloud-based service, you could just borrow a friends laptop to finish the presentation. Think of how helpful this could be, if you imagine the data-set of a government.